Customer Service

Scissor Empire is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes within Australia are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Product Pricing & Information

All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax) of 10%. Product prices are regularly updated when price changes are received from our suppliers.

All material on this website is subject to change without notice. For any questions relating to products, pricing or other matters please contact us via email, phone or fax. 

All our products carry the official manufacturer's warranty. All our scissors carry a lifetime warranty. 

Payment Options

Order and Pay Online Securely

Our SSL security system ensures your credit card and contact details are safe and secure. All data is secured by 256 Bit SSL.

Order and Pay by Phone

Please phone us on 03 9596 7673 to place your order, and provide us with payment and address details.

Shipping and Delivery

We deliver products Australia-wide and internationally using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. This amount includes handling costs of AUD5.00 per item. Orders are dispatched within 2 business days and shipping times within Australia are estimated at between 3-7 business days, depending on your location.

Returns & Replacements

All you need to do is return your purchase in its original condition within 7 days of receiving the goods. You'll receive a refund on the purchase price, excluding postage and handling, or an exchange.

Security & Privacy

We aim to provide all of our customers with a safe online shopping experience. Our system encodes your credit card and contact details to ensure its safe transfer to us. We respect your privacy and personal information, and will not share it with anyone else. We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features. Should you wish to be removed from our mailing list at any time, please let us know via email, phone or fax.